Frequently Asked Questions
Questions Asked on First Contact
- How exactly does an online
tutoring session work?
After you have registered for a free trial or purchased a learning
package, and scheduled a session, then at the scheduled time, the
student should be at their computer with their headset and microphone
activated, and should have logged in on the eTutorWorld website with
their user name and password. The tutor starts the session 5 minutes
before the scheduled session time. Student should join the session by
clicking the Join Session button on the website. This brings him/her
into the live tutoring session.
The session is conducted
using live voice interaction, live chat, the use of an interactive
white board, and co-browsing of web based content. The student will
have a personalized, high-quality, interesting and effective learning
experience with our qualified and experienced tutor. You can schedule
tutoring sessions with a tutor of your choice at dates and times
convenient to you.
- How is online tutoring
different from face-to-face tutoring?
Online tutoring is done over the Internet from the comfort of your
home. It involves no traveling either by the student or the tutor.
During an online tutoring session, the student and the tutor will be
able to interact with each other using voice, live chat and a shared
whiteboard. The student will have a personalized, high-quality,
interesting and effective learning experience with our qualified and
experienced tutor. Online tutoring is less expensive and more
convenient compared in comparison to face-to-face tutoring.
- How is eTutorWorld different
from other online tutoring companies?
Learning by Design methodology and personal attention as per each
student’s learning needs, our excellent tutors and reliable state of
the art technology makes us different.
- In addition to
immediate homework, test and assignment help, we ensure that a student
understand the fundamentals of a subject and develops confidence.
tutoring sessions are fully voice based which is a lot more interesting
and effective. Most other online tutoring companies offer only chat
- Our tutoring sessions can be scheduled on
the same day when needed, or in advance for the next 6 weeks; whereas
most other online tutoring companies provide only on demand sessions or
very limited advance scheduling.
- Our students can select
the same tutor for continuity, whereas most other online tutoring
companies do not assure same tutor for all sessions.
student safety and for subsequent session reviews, all sessions are
recorded, and the recordings can be accessed by the student from their
website login. Most other online tutoring companies do not offer this
- Our website and tutoring process complies
Children's Online Privacy Protection Act (COPPA) for safety and
security of the student.
- Can I use my laptop computer
for this kind of tutoring?
Yes, you will only need your computer, (PC, Laptop, Mac) a minimum 256
KBPS bandwidth Internet connection and headset with microphone, a USB
headset is preferred for better voice quality. If you choose to use
live chat only, and no voice, the headset is not required.
- What else do I need other than
In addition to your computer, a headset with microphone and an Internet
connection with minimum 256 KBPS bandwidth is required. A USB headset
is preferred for better voice quality. If you choose to use live chat
only, and no voice, then the headset is not required.
- Do I need to have any programs
to be downloaded on my computer before I start the sessions?
Yes! The WebEx software needs to be downloaded to your computer. It
automatically gets downloaded when you click ‘join session” for the
first time. It takes 8-10 minutes for the WebEx meeting manager to
download on your machine. This is a one-time process.
- What kind of Internet
connection do I need to take a tutoring session?
Minimum 256 KBPS bandwidth is required. Usually a standard home
broadband connection is fine.
- Is a digital writing tablet
mandatory to take a tutoring session?
No, it is not mandatory to have a digital writing tablet during a
tutoring session. However, it is recommended to have one to make the
session all the more interesting, fun and more effective.
- What technology does
eTutorWorld uses Cisco WebEx, world’s #1 web conferencing system for
reliability and scalability, VoIP based voice communications, SSL 128
bit encryption for secure communications, and PayPal payment gateway
for credit card payments, for safety and security of your payment.
- Will the free trial be exactly
like a tutoring session?
Yes, it will be conducted in the same manner as a paid tutoring session.
- Do I need to register before
taking a tutoring session with eTutorWorld?
Yes! Registering with eTutorWorld is free and simple. To register,
click on the ‘Free Trial’ tab on our website. Please enter your name,
grade, phone number, email address, school state, time zone and the
subject you wish to address.
- Is registering with eTutorWorld
Yes! Registering with eTutorWorld is free and simple. To register, all
you need to enter is your name, grade, phone number, email address,
school state and time zone.
- Why was my username not
accepted while registering?
Please try another username, the username you entered may already be in
use. Another possibility is that the username entered is too long.
Please enter a username with less than 15 characters.
- Will I be able to tell the
tutor what I need help with?
Yes! You can tell the tutor what subject and topic you need help with,
or specify this when scheduling a session, the tutor will plan your
lessons accordingly. You may also ask questions during the tutoring
- How do I sign up?
After you had a free trial session with us, click on the BUY NOW bar,
and follow the registration and payment instructions.
- Who are your tutors? / Where do
your tutors come from ? / Where are your tutors based ?
Our tutors can be based anywhere in the world. Currently most of our
tutors are based in India, they are from all parts of India and across
all age groups. What is common among them is their passion to help
students, their willingness to learn, and their enthusiasm to teach.
All our tutors have a graduate degree in the subject they teach and a
degree in education. Those tutoring the high school grades have a post
graduate degree in their subject. Our tutors are patient and caring
about our students, have good listening skills and are willing to learn
and adapt to international teaching methods. They are highly
experienced teachers and certified by the US educators and school
administrators. On the Home Page of www.etutorworld.net please click on
the Our Tutors tab for further information on our tutors.
- What are the courses you tutor?
eTutorWorld specializes in Math and Science for grades 5 to 12; plus AP
test preparation. On the Home Page, click on the Grades/Subject tab,
you will then be brought to the page that lists the Math and Science
courses, plus the AP courses available, next click on the specific
grade level of interest, you will then land on a page that gives you an
outline of the courses for that grade.
- How many students can be
present for a single tutoring session?
Ours is a personalized tutoring service. Only one student can be
present for a single tutoring session.
- I do not live in the US. Can I
take tutoring sessions with you?
Yes, you could be anywhere in the world, you can take lessons from us
so long as you wish to follow the US school syllabus, you agree with
the US tutoring hours mentioned on our website and you can pay in US
Dollars using an approved credit card.
- Can any student paying us in US
Dollars take tutoring sessions?
Yes, so long as you wish to follow the US school syllabus, you agree
with the US tutoring hours mentioned on our website and you can pay in
US Dollars using an approved credit card.
- What content do the tutors use
during the tutoring sessions?
eTutorWorld has a vast library of online content in the form of
assessments, worksheets and subject and topic-wise notes and
presentations. During a tutoring session, the tutor and student are
able to share documents, presentations and websites.
- How does the tutor know what
curriculum the student studies/follows?
Our tutors exactly know and follow the curriculum specified by the
student’s school state education department.
- Will the tutor use the same
text book as the student?
No, the tutor will not have the same text book which the student uses
at school. Our tutors exactly know and follow the curriculum specified
by the student’s school state education department, and will have
access to appropriate online content.
- Can I email scanned copies of
my assignment sheets to the tutor?
Yes. The student can email to the tutor, scanned copies of any study
material he/she wants the tutor to refer during a tutoring session.
- What is ‘Learning by Design’?
Learning by Design
is a teaching methodology that focuses exclusively on the individual
student. Our tutors are specially trained to identify and diagnose the
needs and interests of each student and plan lessons accordingly. We
offer lessons at the student’s readiness level and differentiate the
curriculum for each student to assure overall success in the classroom
and in a specific subject area. Every student can gain from this system
and experience the joy of learning online.
- What kind of certification do
the tutors go through?
Tutors at eTutorWorld go through an extensive training in international
standards of teaching for several weeks. Thereafter, they are
interviewed and certified by our US educators and school administrators.
- I just received the following
message: Cookies must be enabled past this point. What does that mean?
Your browser is set to rejects Cookies. eTutorWorld website and WebEx
requires Cookies to be enabled to work correctly.
- What are Cookies?
Cookies are bits of information stored on your computer by websites
that you access. They are used to save information between accesses to
the website. Cookies have a programmable lifetime.
student walks away from his/her computer without logging off, Cookies
make it possible to terminate the session within a reasonable period of
time so that nobody else using that computer can access the student
- How do I enable Cookies on my
All browsers are slightly different. Typical methods include selecting
Tools – Internet Options – Privacy – Advanced – Accept Cookies. You may
find the exact instructions for your browser version by clicking HELP
and searching for ENABLE COOKIES.
- I’ve heard that Cookies are
dangerous. Is that true?
Cookies can only save information that you give to a website and can
only be accessed by that website. If you're concerned about privacy
issues with Cookies, you should study the privacy policies of the sites
easer and safer. If you wish, you can enable Cookies before an
eTutorWorld session and disable Cookies afterwards.
- Why is blank space being displayed at the top of webpages?
If you are using the beta version of Internet Explorer 8, the blank space will appear. To avoid please do the following from Internet explorer;
Click on Tools -> un check the compatibility view
Questions Asked After Free Trial
- How do I buy a Learning Package?
After clicking on the Buy Now bar on the website you will be lead
through the payment process. For security reasons we use the PayPal
system for processing credit card payments. Once the credit card
information is entered and approved the payment process is complete. We
do not store the credit card information.
- Can I buy sessions without a
No, currently, credit card is the only form of payment that we accept.
- How do I schedule my session?
Once you have bought a Learning Package, the credits will be assigned
to your account. Please login using your username and password and
“schedule a session”. On selecting the subject and tutor you wish to
study with, that tutor’s available hours will be displayed. You may
then chose a time and date that works for you from the tutor’s
displayed calendar. At this point it is suggested that you schedule all
sessions in your learning package. This greatly increases your
opportunity to have the same tutor throughout all the sessions.
Otherwise, you could schedule from session to session.
- Can I change the times of
Yes! A student can cancel or reschedule a session by logging in using
her/his username and password. The session cancellation or rescheduling
should be done 24 hours before the session scheduled time.
- Do my credits expire?
For 30 session learning package, your credits will expire 180 days from
the date you buy your learning package, in all other cases your credits
will expire 90 days from the day you buy your Learning Package. Please
click on ‘Learning Packages’ on our home page to know more.
- When do I schedule my sessions?
You can begin scheduling your sessions immediately when buying a
‘Learning Package’. It is suggested that you schedule all sessions in
your learning package. This greatly increases your opportunity to have
the same tutor throughout all the sessions. Otherwise, you could
schedule from session to session.
- Can I discontinue after
utilizing only some of my credits?
Yes! At any point of time before the expiration of your credits, you
may cancel. Please mail us about the same at firstname.lastname@example.org
and we shall credit the remaining amount to you after a deduction of
10% administrative charges. Please refer to the Terms of Service for
more on cancellations.
- How much does a month of
regular online tutoring cost?
eTutorWorld does not have a monthly fee, we sell Learning Packages in
5, 10 and 30 session packages. The student schedules the sessions at
his/her convenience, and the duration of a Learning Package will depend
on the schedule. Please click on the “Learning Package” tab for pricing
and more details.
- Does eTutorWorld provide help
with the Advanced Placement courses?
Yes! We do provide AP Calculus tutoring and soon we will introduce
tutoring for other AP Courses such as Physics, Chemistry and
Statistics. eTutorWorld also provides help for students preparing for
the Advanced Placement exam.
- Does eTutorWorld give homework
Yes! We provide homework help. In addition, we also ensure that the
student understands the fundamentals of the subject.
- How do I create an account?
The first time, when you register for a free trial session with us,
your account will be created. To register as a regular student with us,
click on the Buy Now bar, select the learning package you wish to
purchase and pay online using your credit card.
- What if I want to buy a few
minutes rather than a full session?
Each session is 50 minutes, you may purchase the desired number of
sessions. If a session is prematurely terminated before completion of
50 minutes, there is no credit for the unused portion of the session.
- What happens if I can’t login?
Please re-check your eTutorWorld user id and password, you would have
received an email with this information when you registered for a free
trial or to buy a learning package, if the problem persists, our
technical support team will help you, please contact us via Live Chat
or on our toll-free number, we are available 24 hours a day 7 days a
- What happens if I can’t hear?
Use the Audio Check
application to make sure your audio equipment is working and the
settings are correct. Many problems are fixed by switching
off your computer and starting it again. If the problem
persists, our technical support team will help you. Please
contact us via Live Chat or on our toll-free number, we are available
24 hours a day 7 days a week.
- What happens if I forget to
join my session?
At the scheduled session time the tutor will start the session and the
tutor will remain online for10 minutes past the scheduled time. In the
event the student does not show up, the session is terminated and is
charged to your account.
- What if a tutor does not start
In the event the tutor does not start a session, the session is
rescheduled at the mutual convenience of student and tutor, and the
session is not charged to the student’s account.
- How can I schedule with the
All scheduling is achieved through the use of the tutor’s calendar,
which is available to all registered students when a Learning Package
is purchased, this is the best time to schedule all the sessions to
assure continuity with the same tutor. The tutor’s calendar will show
his/her schedule for the next six weeks.
- How can I change tutors?
All our tutors are well qualified. Should there be an issue in dealing
with a particular tutor, please send us a message via the “Contact Us”
page. We will investigate and attempt to resolve the issue to your
satisfaction, otherwise we will make the change. A change of tutor
requires a 24-hour advance notice.
- What are the tutoring hours?
All seven days of week: 3.00 pm to 1.00 a.m. EST
- Are all sessions recorded?
Yes, we record each session. The recordings are for quality control,
addressing customer issues, if any, and for further reference/review by
the student or parent. Your session recording can be accessed only by
you, your parent or by authorized eTutorWorld personnel. Your session
recordings are available for reference for a period of 60 days from
date of the session.
- Will I have the same tutor for
Every effort is made to provide you the same tutor for a given subject
for all sessions. In the event the assigned tutor is not available for
a required date and time, a qualified alternate tutor will be assigned.
Questions Asked by Existing Students
- How can I extend a learning
To add learning package you may Click on the Buy Now tab and select
another learning package and use you credit card to make the purchase.
You will use the same username and password.
- How can I listen to a recording
of my session?
Login to the eTutorWorld website, using your username and password. On
clicking “My recordings”, you will view a list of all your session
recordings of the last 60 days. Play the recording you wish to review.
- How far ahead can I schedule my
You can schedule sessions for the next 6 weeks. When you go to the
tutor’s calendar you will note it goes out for 6 weeks.
- May I have a math tutor and a
Yes, you may have tutoring in multiple subjects, using the same
learning package. Separate tutors may be selected for each subject.
- What are my options if I am not
If for any reason you are not satisfied, please contact us, and every
effort will be made by eTutorWorld to correct the issue. If we cannot
meet your needs and you wish to cancel your Learning Package/Sessions
you may do so with a 72-hour notification. To cancel, click on the
Customer Service tab and advise us you wish to cancel. All unused
session remaining after the 72-hour notice will be credited to your
account less a 10% administrative fee.